Frequently asked question

Question 1

How do I find my size?

Answer

We have an impressive Size Guide that you can refer, to find your size.

Question 2

When will my order arrive?

Answer

We don't keep any printed tees because all our T-shirts are customized, we will send them out once the printing is ready, but please expect your order to arrive between 2- 3 weeks. The good thing is all the Tees you received will be fresh.

Question 3

How much is the delivery fee?

Answer

We have a flat rate of RM 6.70 for the delivery fee.

Question 4

What if I made a mistake in my order?

Answer

Contact us about the changes within 24 hours after placing your order, through our Contact Us form, or Facebook or Instagram. Note that some changes are allowed after the 24 hours point depending on the current process of your order, let us know we'll try our best to help!

Question 5

Do we ship overseas?

Answer

Currently, we only deliver within Malaysia. Let us know which country are you from, so we will know where to expand next.
Instagram, Facebook, Contact Us Form.

Question 6

I have received a defective or wrong item.

Answer

Please contact us with pictures of the damaged or wrong item, and we'll make it right for you!
You can reach us through the Contact Us form or email us at whiztee.global@gmail.com.

Question 7

What are the payment methods available?

Answer

Currently, we accept credit/debit cards.

Question 8

Do I need an account to place an order?

Answer

You can place an order without having a WhizTee account. But if you register a WhizTee account, you can track your order history and checkout faster on your next order.
Other than that, you can also open a shop in WhizTee and start selling your designs! Click here for more information.

Question 9

How does WhizTee work?

Answer

You can visit our About page to know more about us! Here's a summary:
WhizTee is a platform that lets creators upload their designs to be printed on a product and sell online for FREE without having to worry about printing, stock-keeping, and delivery. Once a customer purchased any product with the creator's design on it, the creator will get paid, so every product bought from WhizTee will be supporting the creator's passion.

Question 10

Can anyone be a designer?

Answer

Everyone can be a designer! You only need to create an account, set up your shop, then upload a design. It's that simple.

Question 11

How do I upload a design?

Answer

1. Log in to your account.
2. Click your account icon (top right corner), select My Design.
3. Set up your shop name. (skip this step if you've already set up)
4. Click Upload a design on the top right corner. Feel free to contact us through Facebook, Instagram, or Contact Us form if you face any issue uploading.

Question 12

What are the requirements for the designs?

Answer

Here are the requirements for the designs: File type: .PNG with transparent background Colour profiles: It is recommended to design in CMYK then convert it into RGB for uploading, because .PNG will be in RGB format and we will convert it into CMYK for printing. Dimensions: 21cm x 28cm with a minimum of 150dpi. (1240px by 1655px)

Question 13

How much do I get paid?

Answer

Designers will be paid for every product with their designs are sold. Pricing is pretty simple: Retail price - Base price = Designer's Margin To make it simple for designers and customers, all our product's retail prices are the same, which is RM 57. The base price would be RM 50. The designer's margin will be at RM 7 per Tshirt sold.

Question 14

Do I keep the rights to my designs?

Answer

Yes, you will still keep all rights to your design, WhizTee will not own any rights to your designs. For more information, please read our Terms & Conditions.

Question 15

Why can't I see my design after I've uploaded it?

Answer

All designs will take 48 hours for us to review, making sure that there is no copyrighted content before your customer can see it.

Customers